Thank you for responding to the issue that I raised (located here) about a problem how one of your ASP.Net 2.0 Framework controls and Internet Explorer (and only Internet Explorer) fail to work well together.

I’m very happy that the time that I spent detailing the steps to reproduce the problem was well spent and that, you too, were able to reproduce it. I’m quite disappointed that we have not made any progress on fixing the problem and the solution offered to me was to submit the same issue but against a different product group. Unfortunately it looks like that avenue is currently closed (see Internet Explorer feedback site)

As someone who has spent time giving you feedback that I feel will help make your overall product better, I find it a little shocking that you ask for me to commit even more time even though I do not feel like we have made any more progress to fixing the problem. I can understand your desire to ensure issues are properly classified so the appropriate team may address it, but I feel I do not need to be involved with your company’s strategy at issue resolution since I feel you have all the information you need.

I appreciate your constant correspondence to my submitted issue, but I think I would have had a much better experience had the person who closed my issue, reclassified, or even duplicated the issue for the correct team to ensure that continued progress is made on the issue. I don’t understand why I need to spend additional time iterating the same information I have already provided your company with.

I am happy to discuss more of my experience submitting feedback and my own personal thoughts on how the user experience could be better. I do encourage you to contact me (emailpat “at” thekua.com) as I will be happy to share more of my thoughts to help improve the experience.

Yours truly,

Patrick Kua