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The intersection of technology and leadership

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Holding a Tech Lead course in Sydney

With a one-time only opportunity this year, I am running a course for Architects and Tech Leads on 22-23 October at the ThoughtWorks Sydney offices. After interviewing over 35 Tech Leads for the Talking with Tech Leads book, I recognised there is a gap about teaching developers the special leadership skills a successful Architect and Tech Lead demands. The class size is really limited, so reserve yourself a place while you can.

Tech Lead

In this very hands-on and discussion-based course, participants will cover a wide breadth of topics including understanding what a Tech Lead is responsible for, the technical aspects a developers rarely experiences and is not accountable for, and the difficult people-oriented side to the role including influencing, relationship building and tools for better understanding your team.

This is a two-day course that will quickly pay back dividends in accelerating you on your path or further developing your Tech Lead skills as developers. Register here on eventbrite for the course 22-23 October.

Book Review: Difficult Conversations

Conflict, negotiation and difficult conversations are hard, but there are plenty of good books help. I often recommend Crucial Confrontations, Getting to Yes and Getting Past No. Someone recommended Difficult Conversations, a book that I recently finished reading.

Difficult Conversations

Difficult Conversations

Where the other books I read tended to take a more mechanistic view of steering the conversation, I really appreciated the slightly different take with this book, which I felt more humanistic because it acknowledged the emotional side to difficult conversations. The authors suggest that when we have a difficult conversation, we experience three simultaneous conversations:

  1. The “What Happened” Conversation
  2. The Feelings Conversation
  3. The Identity Conversation

The “What Happened” Conversation

We often assume we know what happened, because we know what we know (Our Story). The authors (rightly) point out, that our story may be completely different from the other person (Their Story). A good practical tip is to focus on building the Third Story as a way of building a shared awareness and appreciation of other data that may make a difference to the conversation

The Feelings Conversation

As much as we like to think we are logical, we are highly emotional and biased people. It’s what makes us human. We manifest this by saying things based on how we are feeling. Sometimes we don’t even know this is happening. The book helps us understand and gives us strategies for uncovering the feelings that we may be experiencing during the conversation. They also suggest building empathy with the other person by walking through the Feelings Conversation the other person will be having as well.

The Identity Conversation

I think this was the first time that I had thought about when we struggle to communicate, or agree on something, we may be doing so because have difficulty accepting something we may not like, or something that threatens our identity. This is what the authors call out as the Identity Conversation and is a natural part of successfully navigating a difficult conversation.

Conclusion

I found Difficult Conversations a really enjoyable read that added a few new perspectives to my toolkit. I appreciate their practical advice such as stepping through each of the three conversations from both your and the other person’s perspective and avoiding speaking in different modes. I like the fact that they address the emotional side to difficult conversations and give concrete ways of understanding and coping with them, instead of ignoring them or pushing them aside.

Talking with Tech Leads now available in print

Late last year, I announced the release of “Talking with Tech Leads,” which was then available in a variety of e-book formats including PDF, mobi and epub. Although e-books have their place, I know how important it is for some people, to have a real physical book. After all, it’s very difficult to physically gift something to people, when it’s on a tablet, or computer.

Stack of books from Talking with Tech Leads

After some more work on the physical aspects of the book and many draft copies back and forth from the, you can now order your very physical copy of Talking with Tech Leads. You can order copies depending on region including:

What people are saying about the book:

Your book has really helped me find my feet – James

This book is a well-curated collection of interviews with developers who have found themselves in the role of a tech lead, both first-timers and veterans – Dennis

The book is well-organised around a number of themes and I found it very easy to read and to ‘dip into’ for some inspiration / ideas. – Gary

5 Tips for Accelerated Learning

I spent all of last year in Berlin, where I focused on learning the German language. After years learning different programming languages like Java, C#, Javascript and Ruby (not to mention all the tools, frameworks and libraries) and several years training and teaching I figured I could “eat my own dog food” and apply what I learnt about learning to a real language.

Enter to Learn stone sign

Stone sign: Enter to Learn. Image take from flikr under the Creative Commons licence.

Since that year, I talked to numerous people impressed that I can speak fluent German after living in Berlin. They often ask me, how did I found my experience. This post is a good summary of what I found myself repeating. Firstly, if you really, really want to learn German, Berlin is probably not the best place since there are so many foreigners living there and the level of spoken English is ridiculously high. You can easily fall into hanging out with the English-speaking crowd, enjoy the city, and fail to pick up more than rudimentary German.

Although I have very specific tips for learning the German language, this is more focused on what helped me learn the most that I think applies to any subject.

1. Find different teachers

At the start of the year, I spent the first three months doing an immersive language course at the Goethe Institute. Over the two classes, I experienced four different teachers, each with their own style and emphasis on what is important to learn. Although I wished that I had spent less time with one of the teachers, I found their point of view was sometimes useful. Each teacher focused on different aspects and it made my learning all that richer.

Over the rest of the year, I found other avenues to teach me, guide me and give the feedback I needed to grow. If I had stuck with a single teacher, I would have missed out on a number of other valuable perspectives.

2. Have a goal, and keep focused on it

Unlike many European people, I was never bilingual as a child. Moving to England from Australia, I came to appreciate how useful a second language was by meeting many other bilingual people. Although I learned Japanese in school, I believe it is more important to have the ability to use it.As they say:

Use it, or lose it.

A whole year to learn a language was a once in a lifetime opportunity and my goal was to be fluent by the end of the year. I had a whole bunch of other personal reasons to learn German, but figured many things came into alignment and I would make the most of this opportunity.

I reminded myself throughout the year about my goal, and why it was important to me, and it helped me keep focus on the learning. It helped me in particular when the going got tough, and it will get tough!

3. Celebrate progress

After a year passed by, I met with some of my colleagues again who were impressed that I could now speak with them fluently in their native tongue. Although it’s easy to celebrate that final result, there were many times along the way that I wanted to give up because it was hard, and I felt frustrated that I felt like I wasn’t learning as fast I wanted to.

I was sharing a flat with a German, who knew that I was wanting to speak fluent German. Although he could speak English very well, he spoke only to me in German even if it would have been easier for him to communicate in English. I remember coming home one day, exasperatedly asking, “Can we just speak in English?!” His answer, “Nein!” (No, in German).

Although there were bad days, there were also good days and I made sure to sit back and acknowledge these small milestones, such as watching my first film in German with subtitles (and understanding most of it), completing my first German novel, and going to the Town Hall to register myself without speaking a word of English!

Each small step moves you towards your final goal, and celebrating progress will help you overcome the learning hurdles you experience along the way.

4. Vary your learning activities

One problem with a long-term learning goal, is that you will get bored and distracted. At the start of my year, I was naturally doing a lot of grammatical textbook exercises which was useful for the classroom. However I couldn’t see myself continuing to do just these exercises for the rest of the year. I wanted other ways to learn but would help me keep engaged. Therefore I combined learning German with other activities that I enjoyed, such as meeting with people (the German Stammtisch the language school organised was a good one), watching movies and reading books I liked in German (thanks library!), meeting with a tandem partner, and listening to the radio.

A friend gave me the book, “111 Orte in Berlin, die man gesehen haben muss” which roughly translates to, “111 must see places in Berlin.” The book has two pages for each place, one with a short description and the other with a picture and was perfect for dipping in and out. I could read about a place I wanted to visit, and because I lived in Berlin, could go and see what it was talking about. At the same time, it helped me deepen my vocabulary and help me experience the unique experiences Berlin had of offer.

Later in the year, I spent some time traveling around in Germany, where I did a number of tours in German. Each of these experiences kept the learning alive for me and I never grew bored about “learning German” because I was doing it at the same time as I was doing other activities I was enjoying.

5. Accept you’ll never be perfect

Early on in my career, I discovered the idea of the Beginner’s Mind (Shoshin). For me, part of this accepts that I do not, and cannot know everything and that means there are new things to learn. In learning German, I found that my vocabulary will never be as rich as it is in English because there are situations I have never found myself in.

A good example of this was talking to a friend of mine when we first worked in a German-speaking office. She told me this story:

Although I studied German at school and was very fluent, I was shocked the first time that I was running a project kickoff for a German-speaking client. Not only was I learning new German words for the domain (transportation) but I was also learning new German words for technology terms I had taken for granted.

Our experiences shape who we are, and we cannot possibly be experts at everything, and that’s perfectly fine. I found it was more productive to focus on getting better than worrying about how close to mastery I was.

Conclusion

After years of coaching, teaching and training technology, I have many techniques that I consider useful as learning strategies. I found last year was a great opportunity to try applying some of them to a completely different skill and see how far I could go. Happily, it seemed to have worked.

I hope you found this article useful and that you will find these tips above useful. In summary, try to:

  1. Find different teachers
  2. Have a goal, and keep focused on it
  3. Celebrate progress
  4. Vary your learning activities
  5. Accept you’ll never be perfect

What other learning strategies do you find work for you?

Book Review: Managing Humans

I remember hearing about Managing Humans several years ago but I only got around to buying it and getting through reading it.

Managing Humans

It is written by the well-known Michael Lopp otherwise known as Rands, who blogs at Rands and Repose.

The title is a clever take on working in software development and Rands shares his experiences working as a technical manager in various companies through his very unique perspective and writing style. If you follow his blog, you can see it shine through in the way that he tells stories, the way that he creates names around stereotypes and situations you might find yourself in the role of a Technical Manager.

He offers lots of useful advice that covers a wide variety of topics such as tips for interviewing, resigning, making meetings more effective, dealing with specific types of characters that are useful regardless of whether or not you are a Technical Manager or not.

He also covers a wider breath of topics such as handling conflict, tips for hiring, motivation and managing upwards (the last particularly necessary in large corporations). I felt like some of the topics felt outside the topic of “Managing Humans” and the intended target audience of a Technical Manager such as tips for resigning (yourself, not handling it from your team) and joining a start up.

His stories describe the people he has worked with and situations he has worked in. A lot of it will probably resonate very well with you if you have worked, or work in large software development firm or a “Borland” of our time.

The book is easy to digest in chunks, and with clear titles, is easy to pick up at different intervals or going back for future reference. The book is less about a single message, than a series of essays that offer another valuable insight into working with people in the software industry.

Tech Lead – Circles of Responsibility

One of my projects this year is a training program for developing Tech Leads. In preparation for the course, I developed this diagram below to explain what areas we focus on and found the model resonated very well with people who interact with Tech Leads, but probably don’t really know what Tech Leads do. I also found it has been a useful model discussing it with new or current Tech Leads about areas of potential growth. This model explains the Tech Lead role as intersection of three other roles – A Developer, a Leader and an Architect.

TechLeadCircles

A Tech Lead is developer who is a Leader

A Tech Lead wouldn’t be the same without being technical and there are a whole bunch of development skills I would expect any capable Tech Lead of having. In today’s age of agile development practices, there are a whole set of engineering practices, I would expect Tech Leads capable of doing such as refactoring and Behaviour/Test-Driven Development.

What makes a Tech Lead different from developers is their breadth and depth using leadership skills to help the team move towards a goal. Unlike developers who can avoid giving feedback to their peers, a leader must be able to give and receive feedback to help people develop and be more effective. This means not only focusing on the technical aspects, but also the team and people aspects such as relationship building, motivating, delegating, and influencing.

Tech Leads must work to resolve conflict. Conflict itself is a sign of a healthy team, but only when the Tech Lead creates an environment where conflict is resolved.

Developing skills in the Leader role

Developers have little opportunity to practise leadership skills. Tech Leads are fortunate to have many resources that address the leadership circle. Leadership skills are important to all leaders regardless of industry or position and you can find a plethora of books, training courses and websites.

A Tech Lead is hands-on Architect

I have written in the past that I expect effective Tech Leads and Architects to have some level of coding ability. I have even gone so far to suggest they should ideally spend a minimum of 30% of their time in the code.

Developers spend much of their time in the code, but unless they start thinking of the bigger picture, it is difficult for them to start thinking beyond that. Tech Leads must help the team to:

Build systems, not software

This mindset shift helps developers think about a lot more than just the software – to start thinking of the quality attributes of software systems (or the Cross-Functional/Non-Functional Requirements) as well as the whole interaction with the deployment environment in which the software lives.

When someone plays the Architect role, they are naturally taking a broader view of the software – how long it’s going to last for and how it is going to evolve over time.

Developing skills in the Architect role

The Software Architect role is much newer compared to general leadership and although there are some resources available, I cannot recommend many of them because they either focus on the tooling, or they teach little that help people bridge the gap.

Although people are writing books, articles and training courses that address this circle of skills, more still needs to be done.

What I’m doing about it

Most training courses that exist focus on a single tool, a single approach but rarely focus on a broad view that also gives developers a better understanding of the Tech Lead, particularly the Architect side to the role. I have run a hands-on course for Tech Leads that helps people build more awareness and gives people and opportunity to practice some of the skills outlined in the model above.

Although we touch about some of the skills in the “Leader” role, I focus the contents more on the “Architect” role because there are fewer resources available. If you’re interested in this course, please get in touch and I plan on writing another blog entry detailing what we cover.

If you liked this article, you will be interested in “Talking with Tech Leads,” a book that shares real life experiences from over 35 Tech Leads around the world. Now available on Leanpub.

Championing P3 on a panel at DevTalks Bucharest

On Thursday I was presenting at DevTalks Bucharest, a 550+ developer conference with four different stages. I shared the panel with a Sabin Popa (Cloud Strategy Leader at IBM) and there was supposed to be another panelist but they had withdrawn. The topic of the panel was, “Innovation and data privacy – Keeping innovation alive in Cloud!” We first presented a bit about ourselves and our companies, where I was talking about our three pillars: Sustainable Business (P1), Software Excellence (P2), and Social Justice (P3).

Image courtesy of

Image courtesy of Phillipp Krenn (@xeraa)

I talked a lot about observations we see around the world with our clients – these stories really resonated with people, particularly because:

  • It is based in reality (and not just sales demonstrations or fancy presentations)
  • People are genuinely interested in what other people are doing around the world.

During the panel, I talked about the responsibilities that we have as developers for privacy, and the responsibilities that we have as educated citizens to get this on the agenda of our parliaments. I touched upon the idea of Datensparsamkeit and that we can use our knowledge to start raising awareness among our friends and families.

Although not meaning to, I found that I probably spent a lot of time talking on the panel – but mostly because both the moderator and the other panelist wanted to keep asking questions of me. I had suggested that Sabin also give his own thoughts about what they could be done about data privacy.

When we touched the topic of innovation in the cloud, the topic of certification came up – something that didn’t really surprise me. One statement was that all platforms would be certified in the future (for security) and that would be considered one form of innovation. Although useful, I challenged the position, talking about how certification gives false confidence – particularly in services and products where people are involved. I think certification is definitely useful for testing mechanical parts, for testing platforms and products that never change – but software is soft. It constantly involves and once a platform is certified, doesn’t mean it will continue to pass the same tests. I see a lot of companies sell certification as an easy answer and I believe it gives companies a false sense of confidence.

An interesting question posed to the panel is what would we do if we are asked by our company to do something that is borderline unethical but not doing the task puts our job at risk and the mention that there are many more people to do our role. This, for me, was an easy answer. I talked about our responsibility of being digitally-educated and responsible citizens of the world and talked about the bravery and confidence of people like Snowden. I challenged everyone we should think through the consequences of mindlessly doing tasks that we don’t believe in and not think about just the consequences of the job right now, but question the consequences for our family, friends and the world we are creating for future generations.

Roles, not People

Naming functions and methods are one of the hardest tasks developers need to take. A good name is hard to find, but with enough thought, is useful to show intent.

Likewise, the name for a given role is useful to help establish what that role is accountable for, and can help speed up communication when people have a common understanding of that role.

All models are wrong, but some are useful – George E.P. Box

Unfortunately there are two inherent problems with role titles:

  • People do not understand the role
  • Roles are not the same as people

Issue 1: People do not understand the role

One point of confusion is assumptions about what the role does or does not do. For example, a Project Manager might assume that the QA role will be responsible for a Testing Strategy. In another situation, a different Project Manager might assume the Tech Lead will be responsible for a Testing Strategy. In this case, different expectations could be a source of conflict about which role is responsible for the Testing Strategy.

Another example might be where the Tech Lead assumes the QA role is responsible for the Testing Strategy, and the QA role assumes the Tech Lead is responsible – resulting in no one really thinking about a Testing Strategy.

A great way mechanism to force a way forward is to run a “Roles & Responsibilities” session. I find an effective method to run one is:

  • As an entire team, brainstorm all the important activities that must be completed by the entire group. Ensure that one activity is written on a separate sticky note.
  • Brainstorm some names of roles and put them at the top of a whiteboard/flipchart next to each other. You may want to add a generic “Everyone” or “Team Member” role as well.
  • Ask everyone to place each activity under the roles they think should be responsible for the activity.
  • Walking the board, review each role one at a time and their activities, inviting discussion and disagreement about why the role should be/not be responsible for that particular activity.

This is a very useful exercise for helping to define, and articulate confusion around particular goals.

Issue 2: Roles are not the same as people

Another common failure mode of roles is where people assume that a role is the same as the person. On my business card, I have the title: Generalising Specialist because it’s true – although I consider myself a developer, architect or Principal Consultant, I am also much more than that.

Generalising Specialiast

Generalising Specialiast

People come with a whole bag of skills and experiences that sometimes fit into a particular role. Just as important as it is to understand a person’s strengths – it’s just as important to understand where their fit for a role is and the gaps. A person may be much more capable of playing several roles at once, or a role can be split among a group of people with the right set of skills and experiences.

Concluding thoughts

Remember that roles are a name we give to a collection of responsibilities and it doesn’t necessarily map to single people. A role may be split among people (where the responsibilities are distributed) but it is essential that everyone has the same understanding of who has those responsibilities.

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