I felt very disappointed by the experience I had at Aubaine at Brompton Road this morning, and wanted to share with you this experience so that other patrons may benefit from the feedback.

I had booked for three people for noon, hoping to have a leisurely morning with some good food and a great atmosphere. I will congratulate you on having a warm, bustling atmosphere however I would like to share what our experience was this morning. Other than having to ask for a couple of coffees and twice for tap water, everything from the ordering and delivering of food ran very smoothly. It was only after we had finished were we asked to move tables to seat a larger group.

We happily obliged as we weren’t too bothered by where we were sitting, however I felt extremely put out when, shortly after, another waiter asked us to leave because of a prior booking they needed to fill. Admittedly, we did not want to order any more food and drink as were full, however we all felt this was extremely rude, and a complete contrast from what you have on your website (http://www.aubaine.co.uk/about/brompton_road.html), “You could spend all day here. This is encouraged.”

I do not intend to come across as rude in my email, I simply wanted to share what our experience was like in the hope that you can look at why this happened and prevent further patrons from suffering the same series of events that made our Sunday morning less than enjoyable.

Yours sincerely,

Patrick Kua