This is only worth mentioning because … well it was such a drama and it took seven (that’s right seven) employees to get us our refund! But to start from the beginning.

We had booked a package at our hotel in Marrakech for a treatment which included a hamman and massage. We paid on the day we booked it but when we turned up for our treatment two days later they couldn’t find our booking. When they couldn’t even provide us an alternative we could only do one thing – get a refund. Generally you would think this was straight forward but the “receipt” that we had been given wasn’t an official receipt, there was no record of us having paid and the person who had taken our deposit and supposedly made our booking (we later found out she was the manager) wasn’t on shift and apparently wasn’t contactable.

What followed was about two hours of us repeating the same story to heaps of different people, Akhlaq having to sign two declarations and finally, after a seven-person-huddle, we got our refund. This brief entry does not in any way capture just how bad the experience was!

The funniest thing was that they kept telling us that the next time we came the manager would not be around – as if firing her would make it better! The only thing was that we weren’t even accusing her of stealing the money.

Ah well, I hope it all resolved itself in our absence.